Employment

The Communications, Outreach, and Training Coordinator oversees daily activities of agency marketing and promotion to increase awareness, access, and community engagement. Follows communications best practices and emerging techniques to raise the agency’s profile in the community. This position facilitates and coordinates training in the community and within the agency, ensuring that trainings are educational, high quality, diverse, and in accordance with our agency’s mission and facilitates and coordinates community outreach and engagement. 

Position and job type: Full-time, Non-exempt, Starting Hourly rate $19.50

ESSENTIAL JOB FUNCTIONS: 

Communications:

1. Publications – Draft and/or coordinate the creation and printing of agency materials, brochures and documents. Collaborate with departments on distribution of materials. Create marketing materials as needed to support special events, programs, & fundraising.

2. Communications - Oversee a marketing and communications program that increases visibility of Journey Center through electronic and traditional communications. Work with internal and external stakeholders to ensure efficient and high-quality communications. Convey Journey impact and unmet needs to explore and secure diversified funding opportunities.

3. Social media – Oversee the administration of all current and future accounts. Respond to all social media inquiries and direct messages. Manage Communications Contractor who develops content to creatively educate and engage clients, donors, and community. Strives to increase presence and followers and maintain content calendar. 

4. Brand - Act as agency brand manager, responsible for assuring proper branding standards are followed throughout all communications and promotional materials.

5. Newsletter – oversee maintenance of MailChimp platform and audience as well as the creation and distribution of content.

6. Media – Build and maintain relationships with local radio, print, web, and television media. Maintain media outreach and contact list. Create and distribute press releases. Promote agency messaging to build awareness and community presence and establish Journey Center as an expert in the field.

7. Website – Maintain website. Update information as necessary to increase engagement and awareness.

8. Build awareness of and engagement with Domestic Violence Awareness Month, National Stalking Awareness Month, Teen Dating Violence Awareness Month, and Child Abuse Prevention Month.

9. Create campaigns, messaging, and events for awareness months.

10. Track metrics and performance.

Outreach:

11. Outreach/Awareness - Represent Journey Center in community as needed. Collaborate with agency staff to schedule community presentations and resource tables. 

12. Promote Journey Center through community presentations, seminars, conferences, internal trainings and meetings.

13. Track metrics and performance.

Training:

14. Provide presentations and trainings on topics to include: domestic violence, teen dating violence, stalking, trauma-informed care, healthy relationships, and child abuse, etc. Work with departments to ensure effective and successful trainings. 

15. Respond to requests and schedule community training presentations.

16. Establish training schedules; disseminate and follow up on training announcements; create agendas and objectives; record/report attendance.

17. Track metrics and performance.

Other:

18. Stay informed about emerging trends and best practices in field by attending continuing education seminars and trainings in the community.

19. Utilize best practices/evidence-based curricula to train both internal Journey Center staff and external community stakeholders.

20. Ensure goals, targets and performance outcomes are met or exceeded on monthly, quarterly, and annual basis. Report as needed.

21. Support CDMO as needed and assume additional responsibilities as needed or directed.

ADDITIONAL DUTIES AND RESPONSIBILITIES

1. Respect, understand, and promote Journey Center’s mission, vision, values, and goals

2. Complete agency orientation and training to meet job requirements

3. Assumes other responsibilities and duties as directed or assigned

REQUIRED QUALIFICATIONS

1. Bachelor’s Degree or equivalent experience in gender-based violence prevention or survivor advocacy

2. Experience working with victims of domestic violence and child abuse preferred

3. Must have and maintain a valid Ohio driver’s license and appropriate insurance coverage; Must maintain appropriate driving record

4. Must be available for extended and non-traditional work hours; Ability to tailor work hours to meet needs of families. Will require working some evening and weekend hours.

Knowledge, Skills, Abilities and Personal Characteristics

1. Experience working with victims of domestic violence and child abuse or equivalent combination of education and experience

2. Demonstrates sound judgment and outstanding interpersonal skills

3. Emotional maturity, stability, personal integrity, initiative and resourcefulness

4. Excellent public speaker, as well as written communicator; exhibits an open, ethical, and direct communication style

5. Excellent written and verbal communication skills

6. Ability to work collaboratively with internal staff & external stakeholders with the utmost professionalism and within tight deadlines

7. Ability to make sensitive and insightful observations of individuals and to determine a course of intervention

8. Highly regarded track record of developing and maintaining positive, supportive relationships within the community

9. Ability to address crisis situations which require prompt decision and action

10. Ability to make sensitive and insightful observations of individuals and determine a course of intervention

11. Ability to address crisis situations which require prompt decision and action

12. Ability to perform job duties with a high degree of initiative and independent judgment.

13. Computer skills with word processing, database management, e-mail, fax, windows application capabilities

14. Willingness to respect, understand, and promote the mission, values, and goals of the agency

15. Ability to incorporate Journey Center’s Values into assigned duties

PHYSICAL AND MENTAL DEMANDS

1. Ability to perform job responsibilities in a facility with multiple levels and without elevators

2. Must be able to provide services at various locations and provide client transportation using agency vehicles

3. Communicate with others in person, electronically, or by phone on a consistent basis

4. Regular and predictable attendance

The Community Advocate provides case management, support, safety planning, and advocacy services to victims of domestic violence. This role focuses on empowering clients to increase safety, achieve goals, maintain safe housing, and build self-sufficiency while fostering wellness and healthy relationships. The Community Advocate collaborates with internal teams, external partner agencies and stakeholders. The Community Advocate ensures to deliver trauma-informed case management services to clients. The services are delivered in accordance with the agency’s mission, and best practices.

Position and job type: Full-time, Non-exempt, Starting Hourly rate $19.23

ESSENTIAL JOB FUNCTIONS: 

1. Manage a caseload of community clients, providing domestic violence education, self-sufficiency coaching, financial literacy and tenancy guidance. 

2. Provide case management, including crisis intervention, safety planning, emotional support, and referrals to appropriate resources.

3. Maintain accurate documentation in database.

4. Meet with all assigned clients monthly to review established goals, address concerns, and celebrate successes.

5. Assist clients in accessing and maintaining entitlements and linkages to community resources including, but not limited to, Social Security Administration, Ohio Department of Job and Family Services, Division of Children and Family Services, employment, housing, State Victim Assistance Compensation, SNAP, medical coverage, SSI, CHIP, and financial and relocation assistance.

6. Assess the lethality of a client’s situation and provide ongoing safety planning services.

7. Attend and contribute to all agency meeting, community meetings, and agency trainings as needed.

8. Build relationships with public and private service providers to advocate for client needs.

9. Provide support for clients and listen to clients with a non-judgmental attitude

10. Maintain accurate and timely case records in the agency’s database, documenting all services provided in compliance with agency standards. 

11. Explain victim rights under Ohio law, orient victims to criminal justice system, including protection orders.

12. Assess needs and goals with clients and ensure they are connected to any additional internal services; provide warm hand-offs, and coordinate services with other Journey Center departments to ensure holistic client care.

13. Collaborate with internal teams to enhance service delivery.

14. Ensure services are provided to clients with trauma-informed, empowerment-centered practices and in compliance with any relevant funding restrictions and accreditation requirements.

15. Support Helpline shifts on a weekly or bi-weekly basis.

16. Participate in staff meetings and other meetings as needed

    ADDITIONAL DUTIES AND RESPONSIBILITIES

    1. Facilitate or co-facilitate support and/or education groups as needed

       2. Respect, understand, and promote Journey Center’s mission, values, and goals

       3. Complete agency orientation and all training(s) to maintain compliance and enhance service quality

       4. Assume additional projects and duties as needed to support the team and organization

     

    QUALIFICATIONS

    1. Bachelor’s Degree or equivalent experience required

       2. Experience working with domestic violence and/or, child abuse, trauma, case management preferred

       3. Must have and maintain a valid Ohio driver’s license and appropriate insurance coverage; Must maintain appropriate driving record

       4. Must be available to work flexible non-traditional work hours; Have the ability to tailor work hours to the needs of families

The Housing Coordinator is responsible for housing program implementation and operational oversight of the housing referrals and supportive services within the Domestic Violence Housing First Initiative (DVHI) at Journey Center for Safety and Healing. The Housing Coordinator will provide direct supervision to the Community Advocates to ensure case management services delivered to clients are carried out in accordance with the agency’s mission and best practices. 

Position and job type: Full-time, Non-exempt, Starting Hourly rate $21.23

ESSENTIAL JOB FUNCTIONS: 

1. Collaborate with community housing agencies

2. Collaborate with Journey staff and partner agencies to complete appropriate paperwork for program referrals and provide necessary support

3. Oversee the case loads of community advocates in accordance with funder protocol while also providing domestic violence, self-sufficiency, financial and tenancy education

   1. Ensure DVHFI clients receive all eligible government benefits, including SNAP benefits, medical coverage, SSI, CHIP, financial assistance, etc. 

4. Ensure community and housing services within Journey Center are utilizing evidence based modalities, specifically Trauma Informed Care and The Housing First Model.

5. Implement the delivery of Housing and Community advocacy services, including, but not limited to: 

   1. Assign, manage and supervise caseloads of community advocates 

   2. Provide direct supervision to Community Advocates

   3. Ensure all services operate utilizing a Client/Family Centered Approach. 

   4. Manage and track the timeliness of documentation including RRH applications, assessments, individualized service plans and progress notes. 

   5. Assist and supervise staff’s ability to assess client’s needs, identify options, and assist with goal selection and achievement.

   6. Provide direct case management services to clients. 

   7. Ensure that all housing and community advocates are inputting data into Osnium both accurately and on a timely basis and auditing records for inaccuracies

6. Manage the documentation, maintenance, and termination of community client records to ensure the documented services provided to clients are in accordance with agency standards and funders. Along with the storage of client files to ensure confidentiality and best practices.

7. Assist in developing and implementing quality assurance measures to ensure quality service delivery to clients 

8. Provide crisis intervention, support, and guidance to community advocates and clients in a caring and nonjudgmental manner, as needed

9. Provide a supportive environment for clients and listen to clients with a non-judgmental attitude

10. Attend and contribute to all agency and community meetings as appropriate for the position

ADDITIONAL DUTIES AND RESPONSIBILITIES

1. Respect, understand, and promote Journey Center’s mission, values, and goals

2. Complete agency orientation and training(s) to meet job requirements

3. Assume additional responsibilities and perform special projects as needed or directed

QUALIFICATIONS

1. Bachelors degree or experience working with survivor services or survivors of domestic violence and/or child abuse required

2. Experience in non-profit management or providing supervision preferred

3. Experience working with victims of domestic violence and child abuse preferred

4. Must have and maintain a valid Ohio driver’s license and appropriate insurance coverage; Must maintain appropriate driving record

5. Must be available for extended and non-traditional work hours

Knowledge, Skills, Abilities and Personal Characteristics

1. Ability to work in crisis environment with a wide range of people from community professionals, police, clients, and volunteers

2. Computer skills with word processing, data base, e-mail, fax, windows application capabilities

3. Willingness to travel into the community to meet with clients and community partners

4. Ability to address crisis situations which require prompt decision and action

5. Knowledge with respect to safety issues

6. Knowledge of social, emotional, and personal aspects of domestic violence

7. Possess an understanding of client centered approach and client self-determination

8. Working knowledge of community resources available for adult victims of domestic violence

9. Ability to perform job duties with a high degree of initiative and independent judgment

10. Thorough knowledge of rules, regulations, functions, procedures, organization, and policies governing the operations of Journey Center for Safety and Healing

11. Ability to analyze problems and develop plan of action/correction

12. Ability to organize work, engage in a variety of tasks, and consistently meet deadlines

13. Demonstrated sound judgment and outstanding interpersonal skills

14. Emotional maturity, stability, personal integrity, initiative and resourcefulness

15. Commitment to child abuse and domestic violence prevention

16. Experience in and commitment to building and supporting trauma informed organizations committed to equity, inclusion, and advocacy

17. Maintain a positive attitude

18. Ability to incorporate Journey Center’s Diversity, Equity and Inclusion value by modeling our work through a lens of equity and anti-racism

19. Ability to incorporate Journey Center’s Values into assigned duties

    1. Empowerment- partner with people as they foster their strength and confidence and express their worth

    2. Resiliency- Recognize and affirm the ability to overcome traumatic situations with persistence and determination

    3. Safety- Experience the world without feat and to enjoy relationships based on respect and trust

    4. Inclusion- Seek, value and learn from the unique perspectives of diverse individuals and to advocate for equal access to opportunities and resources

    5. Integrity- Honest in our relationships, true to our mission in words and actions, and accountable for saying what we will do and doing what we say

    6. Connectedness- Collaborate at levels to cultivate respectful, meaningful and supportive relationships that foster growth and well-being

PHYSICAL AND MENTAL DEMANDS

1. Communicate with others in person, electronically, or by phone on a consistent basis

2. Regular and predictable attendance

Journey Center is seeking a dedicated and compassionate full-time Mental Health Therapist/Clinician to provide mental health services to children a who have been impacted by domestic violence and/or child abuse. This role is essential in providing high-quality mental health services to individuals and families who have experienced trauma. The ideal candidate will possess strong clinical skills and a commitment to fostering a supportive environment for clients.

Position and job type: Full-time, Exempt, Salary $50,000 - $55,000. Hybrid work available

Duties include but not limited to:

• Provide mental health services including diagnostic assessments, individual behavioral health therapy, group behavioral health therapy, and telehealth therapy

• Develop personalized treatment plans based on clients' goals and needs

• Provide information and referrals as needed

• Maintain full case load and accompanying electronic health records while adhering to HIPAA regulations regarding client confidentiality

• Maintain current licensure in the state of Ohio

• Implement crisis intervention strategies and manage crisis situations effectively

• Regularly attend scheduled staff and MDT meetings, group and individual supervision

• Represent Journey Center in public speaking engagements, education and training programs

• Able to promote discussions regarding supportive, collaborative, healthy relationships

• Utilize evidence-based therapeutic techniques such as psychotherapy, cognitive behavioral therapy (CBT), and solution-focused therapy

Required Qualifications:

• Master’s Degree in Social Work or Counseling required

• LSW or LPC required

• LISW or LPCC preferred

The Shelter Advocate works to ensure that clients at Journey Center’s Emergency Shelter have a safe, clean, and welcoming environment for them to process their experiences and develop skills to a life free from domestic violence. Under the general supervision of shelter leadership, the Shelter Advocate provides support, advocacy, and general oversight of shelter operations and client wellbeing while clients are residing at shelter.

 ESSENTIAL JOB FUNCTIONS:

 1.      Providing 24-hour coverage of shelter to ensure clients have access to emergency assistance and supportive services while residing in shelter

2.      Answer the 24/7 helpline, conduct intakes and assessments with potential clients, and/or provide linkage to internal and external services as needed

a.       Provide crisis intervention, safety planning, and resources to helpline callers

b.      Maintain accurate documentation of each helpline call

c.       Report known/suspected child abuse and complete necessary documentation

3.      Facilitate intake process for new clients entering shelter and ensure completion of preliminary intake paperwork within 48 hours of arrival to shelter

4.      Prepare all needed items for new clients coming into shelter (scrubs, blankets, sheets, toiletries, infant/child needs, etc.), ensure proper hotbox treatment of all client items and ensure unoccupied bedrooms are clean and ready for new intake

5.      Carry out general operations of the shelter and ensure that services are provided to clients in compliance with the policies, procedures, and requirements of operation set forth by Journey Center and its funders

6.      Provide a supportive environment for clients and listen to clients with a non-judgmental attitude

7.      Respond to any crisis situations that arise during the shift and when necessary, notify the appropriate staff members

8.      Develop and maintain case records in agency database that document services provided to clients in accordance with agency standards and funders

9.      Review and document in Shelter Daily Log during every shift and address pertinent client issues during shift change

10.  Assist with closure of shelter client records in collaboration with shelter leadership

11.  Provide coverage of the advocate office, including answering the business phone number and monitoring individuals entering and exiting shelter

12.  Review safety and risk management planning and participation in information sharing during weekly team meetings

13.  Participate in staff meetings and other meetings as needed

14.  Facilitate/co-facilitate support and/or education groups as assigned

15.  Performs general housekeeping responsibilities, as needed, including sweeping floors, taking out garbage, stocking supplies for residents, washing linens, sorting donations and putting them away

 ADDITIONAL DUTIES AND RESPONSIBILITIES

1.      Respect, understand, and promote Journey Center’s mission, vision, values, and goals

2.      Complete agency orientation and training to meet job requirements

3.      Assumes other responsibilities and duties as directed or assigned

QUALIFICATIONS

 1.      Bachelor’s Degree or equivalent experience working in the areas of domestic violence and child abuse

2.      Must have and maintain a valid Ohio driver’s license with appropriate insurance coverage; Must maintain appropriate driving record

3.      Must be available to work extended and non-traditional work hours; Have the ability to tailor work hours to the needs of families

 Knowledge, Skills, Abilities and Personal Characteristics

 1.      Ability to make sensitive and insightful observations of individuals and to determine a course of intervention

2.      Knowledge and compassion towards working with adults who have experienced domestic violence and/or child abuse

3.      Knowledge of civil and criminal court system, crisis intervention practices, interviewing, community referrals and resources, crime victimization, victim’s rights, and advocacy techniques; Show competent knowledge of agency and services provided

4.      Knowledge regarding domestic violence safety issues

5.      Knowledge of social, emotional, and personal aspects of domestic violence

6.      Sensitivity to working with diverse cultures and language abilities

7.      Computer skills with word processing, database management, e-mail, fax, Windows applications capabilities

8.      Ability to address crisis situations which require prompt decision and action

9.      Working knowledge of community resources available for adult/child victims of domestic violence

10.  Ability to perform job duties with a high degree of initiative and independent judgment

11.  Thorough knowledge of rules, regulations, functions, procedures, organization, and policies governing the operations of Journey Center for Safety and Healing

12.  Ability to analyze problems and develop a plan of action/correction

13.  Ability to organize work, engage in a variety of tasks, and consistently meet deadlines

14.  Demonstrated sound judgment and outstanding interpersonal skills

15.  Good written and verbal communication

16.  Commitment to child abuse and domestic violence prevention

17.  Experience in and commitment to building and supporting trauma informed organizations

18.  Maintain a positive attitude

19.  Ability to incorporate Journey Center’s Values into assigned duties

 PHYSICAL AND MENTAL DEMANDS

1.      Ability to perform job responsibilities in a facility with multiple levels and without elevators

2.      Must be able to provide services at various locations and provide client transportation using agency vehicles if needed

3.      Communicate with others in person, electronically, or by phone on a consistent basis

4.      Regular and predictable attendance

Journey Center for Safety and Healing is seeking a PRN (as needed) advocate for our confidential shelter.

Work hours vary depending on the need, some evening needed.

Position and job type: PRN. Hourly rate $15.75

Duties include but not limited to:

• Answering 24-Hour Helpline

• Offering information and referrals

• Performing phone intakes

• Providing crisis intervention, advocacy, information and referral to shelter residents

• Determining eligibility of individuals requesting shelter

• Providing ongoing support and case management to residents

• Mediating conflict among shelter residents

• Maintaining documentation

• Walking facility

• Light housekeeping

• Engaging with residents

• Checking for safety and sanitation

• Participating in shift change

Bachelor’s Degree in a human services field or equivalent years of experience preferred. Bilingual in Spanish and English preferred. Must have a valid driver’s license.

Journey Center for Safety and Healing (formerly known as Domestic Violence & Child Advocacy Center) is seeking part time Visitation Monitors for our Safe and Sound Supervised Visitation Center.

Work hours are Friday-Sunday. We are closed major holidays. This position is a continuous need. Hourly rate $15.75

Duties include, but not limited to:

• Monitor visits between parents and children

• Monitor exchanges of children between parents

• Model and teach appropriate parent-child behavior

High School diploma and two years working with youth and families required. Qualified applicants must have a working knowledge of domestic violence and child abuse issues. Associates or Bachelor's degree preferred. Bilingual in Spanish & English a plus.

To be considered for field placement within Journey’s Trauma Services department an individual MUST:  

1. Be a 2nd year Masters level social work or counseling student who is currently enrolled in a CACREP and/or CSWE accredited institution. We do not accept counseling students applying for practicum; we only accept counseling students completing their internship.

2. Be willing to commit to a full year and commit to least 10 to 20 hours a week.  Individuals applying for an internship under 200 hours or less than 1 semester may be approved at discretion of the supervisor.

3. Have actual or scholastic experience delivering individual therapy services and completing mental health assessments.

4. Have knowledge of the mental health field and trauma informed care and/or experience working with individuals with a mental health disorder in a trauma informed atmosphere. 

5. Have willingness to learn and work in an electronic health record.  

6. Be willing to work from Journey’s administrative offices and will be able to complete their expected internship hours between Monday-Thursday 9a-7p and Friday 10a-5p. Journey currently does not have weekend hours of operation.